Customer Relationship Coordinator

Croda is a FTSE100 organisationdriven around our purpose of Smart Science to Improve Lives .

With over 6,000 employeesacross 39 countries, we are focused on the research and development of noveland highly sustainable raw materials for the Life Sciences and Consumer Caresectors.

We are passionateand excited about how we can develop and utilise new technologies to shape andinspire changes within an ever-growing marketplace. As our business looks to deliver its ambitious strategy ofgrowth, we are looking for a part time Customer Service Coordinator tojoin our team at Cowick to provide our customers withexcellent customer service and support from order entry through to delivery,ensuring orders are managed efficiently and customer needs are met at everystage of the process.

Who We're Looking For:

At Croda, we believe our people arethe heart of our success. We are committed to fostering an environment whereyou can grow, make a meaningful impact, and thrive.

• Educated to GCSE level, or equivalent.
• Excellent communication and interpersonal skills.
• Strong attention to detail and a high level of accuracy.
• Previous experience in a customer service or customer-facing role.
• Confident using systems and Microsoft Office applications.
• Previous experience using SAP would be advantageous.

What You'll Be Doing:

Be part ofa team that values diversity, sustainability, and continuous innovation, whereyour ideas and contributions matter.

You will play a key role indelivering excellent customer experience, supporting customers and internalteams to ensure a seamless service from order entry through to delivery.

• Providing excellent customer service to a dedicated account portfolio. Being the main point of contact for all customer enquiries.
• Building strong relationships with customers to support satisfaction, retention and long term business growth.
• Setting up and maintaining accurate customer master data.
• Processing customer orders accurately and efficiently, including understanding of stock availability.
• Managing the full customer service process from order entry through to delivery.
• Working collaboratively with internal teams and stakeholders to deliver a high-quality customer experience.
• Handle customer aftercare including complaints, delivery issues and service-related problems to achieve customer satisfaction.
• Working to meet KPI's and SLA's.
• Contribute to continuous improvement to the customer service process.

What WeOffer:

Join aglobal organisation with countless opportunities for growth andleadership.

The successfulcandidate will receive a competitive salary and benefits package including:

• Defined benefit pension scheme
• 26.5 days paid holiday allowance (inclusive of bank holidays)
• Private medical insurance
• Free lunch in on-site restaurant
• Access to share plans
• Cycle to work scheme
• Car leasing scheme
• Generous parental leave
• Free car parking on Croda sites
• Flexible working arrangements

Additional Information

If you requireany reasonable adjustments during the hiring process or experience any issueswith our online application process, please email .

Croda recognises employees as our strength and thediversity they bring to our workforce are directly linked to our ongoingsuccess. We are an equal opportunity employer and place a high value ondiversity and inclusion at our company. We do not discriminate on the basis ofany protected attribute, including age, race, colour, religion, nationalorigin, gender, sexual orientation, gender identity, gender expression, maritalor veteran status, pregnancy or disability, or any other basis protected underapplicable law. In accordance with applicable law, we make reasonableaccommodations for applicants' and employees' religious practices and beliefs,as well as any mental health or physical disability needs.