Customer Relationship Coordinator

Thorn Baker Industrial Recruitment are looking for a customer relationship coordinator to join a well established manufacturing client in the Nottingham area. It's a really exciting time to join the business as they are currently seeing huge growth.

The Customer Relationship Coordinator manages the full sales journey and the complete quote-to-invoice workflow for all Key Account Customers.

About the Role:

• Starting salary between £28,000 - £32,000
• Working Monday - Friday (Monday - Thursday 8:30 - 17:00pm & 8:30am - 2:30pm on Friday)
• 25 days annual leave
• Statutory pension scheme
• Annual performance-based bonus
• Health shield enrolment after probation period
• This role is office based 5 days a week

Role and Responsibilities:

• Own all customer accounts identified as Key Accounts, maintaining terms, pricing, forecasting, and relationship cadence.
• On-board accounts handed over from the Sales Support Coordinator when Key Account criteria is approached.
• Maintain regular scheduled contact with Key Accounts, including up-to-date customer contact details, gathering forecasts and identifying growth or risk indicators.
• Receive and validate purchase orders for accuracy, pricing, lead times, and payment terms, securing proforma payments where required.
• Prepare all international export documentation, including (but not limited to) Certificates of Origin, Certificates of Conformity, commercial paperwork, and import/export files.
• Produce monthly activity reports, take responsibility for logging Non Conformance Reports (NCRs) for all Key Accounts and transactions under your ownership, or that you have personally processed, and support Accounts with credit term updates.
• Provide cross cover for Sales Support Coordinator during absences or peak demand, including RFQs, quoting, PO validation, and invoicing.
• The role also on boards accounts handed over from the Sales Support Coordinator when they are identified as a potential Key Account.
• Create pick lists ahead of dispatch and coordinate with Operations for packing, shipping, and customer updates.
• You may be required to carry out any other reasonable duties within your capacity, should the needs of the business so require.

Essential Skills

• Experience in the same or similar role is essential.
• Experience working in a manufacturing sector is essential.
• Experience dealing with Key Accounts is essential.
• You will be part of a small team, so being positive and motivated is essential.
• Customer Service, Sales and Key Account management experience is advantageous.

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