Customer Relationship Administrator

If you want to do work that matters, and play your part in helping to save countless lives across the globe - then working at Crowcon could be the place for you.

We're dedicated to protecting people and the environment from gas hazards, providing single and multi-gas monitors for personal and large-scale infrastructure safety.

Function: Customer Service & Contact Center Operations
Job Type: Regular / Permanent
Role Type: Full time
Location: Abingdon, Oxfordshire

Job Summary

Help grow a safer, cleaner, healthier future for everyone, every day.

Main Responsibilities

• Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets.
• Providing sales support to Customer Relationship Executives (CRE's).
• When required, support the CRE's in the creation of customer quotations and log as opportunities within the company's CRM database.
• Managing team mailboxes, assigning emails to the relevant team members.
• Providing excellent customer service support via phone and email.
• Providing resolutions to customers where necessary, within agreed timescales, recording all contacts and outcomes in CRM.
• Understand and apply Export Control regulations and maintain an awareness of developments in regulations to ensure compliance.
• Updating the ERP and CRM systems as required to assist the smooth running of the department.
• Good communication skills in both writing and verbal form.
• Methodical approach to problem solving.
• Ability to navigate ERP and CRM systems effectively.
• Flexible attitude to work.
• Willingness to learn our products.

Qualifications

• You inspire with your passion and values.
• You are culturally sensitive.
• You are a collaborative team player.
• You are straightforward and have no interest in politics.
• You are curious and disrupt the status quo.

Benefits

• Generous company pension (up to 10.5% matched on a sliding scale)
• Company shares
• Eyecare scheme (with Specsavers)
• 25 days holiday
• Your birthday off (after 1 year of service)
• 3 days holiday purchase
• 14 weeks paid maternity, paternity, adoption leave
• Cycle to work scheme
• Subsidised annual bus pass
• Annual train ticket payment scheme
• Employee assistance programme
• Learning and development opportunities
• Free parking and subsidised EV charging points
• Salary sacrifice car leasing

Salary for the position: 24,784.50