Customer Relations Officer

We're AmTrust International, an insurance business headquartered in London, employing more than 1900 people in 13 countries. As part of a global group, we work creatively to develop bespoke insurance solutions for leading financial institutions, retailers and manufacturers both internationally and globally.

We are currently looking for a Customer Relations officer to join our complaints team based out of our Nottingham office.

In this role you will be responsible for supporting the Complaints Manager and Team Leader with ensuring the delivery of fair customer outcomes through thorough and prompt complaint investigations, providing a competent and efficient service to our stakeholders whilst ensuring that fair customer outcomes are delivered.

To be successful you will have gained previous experience in customer relations/complaints handling within any regulated space but ideally within insurance or financial services. You'll also be comfortable collaborating with colleagues as well as communicating with customers providing both verbal and written communication to a high standard. Excellent customer service skills as well as excellent attention to detail is crucial in this role, whilst knowledge of FCA rules and procedures would be beneficial but not essential.

For more information click here for job description. For more information and to show your interest, submit your CV and we will be in touch.