Customer Relations Advisor

Overview

Customer Relations Advisor

Temporary - ongoing with potential to go permanent

Our client is expanding their internal customer relations department, and whilst it's quite telephone based, this is NOT a call centre environment.

If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your cv.

Responsibilities

• Communicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers.
• Liaising with colleagues who organise release of information within the current Data Protection guidelines.
• Considering possible regulatory breaches or operational incidents which could affect the business or customer.
• Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed.
• Recording findings and answering questions raised over the phone as well as email and online chat.
• Keeping an eye out for patterns / trends that might arise and raising awareness to the management team for further investigation.

Benefits

Refer a friend and earn a retail voucher worth up to £500!

Application notes

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.