Customer Quality Manager

Customer Quality Assurance Manager

Rolls Royce SMR is a leading technology provider in small modular reactor (SMR) solutions, dedicated to clean, affordable, and resilient energy. This role is part of the Health, Safety, Environment & Quality (HSEQ) function and works closely with project delivery teams.

Key Responsibilities

• Develop and maintain project specific Quality Management Plans and quality strategies across design, procurement, construction, commissioning and handover.
• Lead and coordinate assurance activities such as audits, inspections, testing and non conformance resolution.
• Build trusted, transparent relationships with customer quality teams, ensuring high quality communication on performance, risks and improvement opportunities.
• Champion quality within project teams and drive meaningful, measurable continuous improvement.
• Ensure compliance with nuclear regulatory expectations, internal IMS procedures and contractual requirements.
• Oversee key assurance activities-including audits, inspections, testing and non conformance management-while championing continuous improvement and integrating lessons learned from nuclear and regulated industries.

Success Indicators

• A fully approved Quality Management Plan for each assigned project.
• Project specific quality procedures (inspection and test plans, audit schedules) in place.
• Early audits (internal, supplier or customer) showing no major non conformances.
• Positive, constructive relationships established with customer quality representatives.
• Delivery of major project milestones without quality related delays or regulatory challenges.
• Accurate, complete and controlled quality records handed over in line with licensing and operational requirements.
• A project quality approach recognised as a benchmark, supported by continuous improvements that drive efficiency and performance.
• A high performing, engaged quality team contributing to a strong quality and safety culture.
• A "right first time" outcome that enhances customer confidence and protects project cost, schedule and safety.

Qualifications

• A degree in Engineering, Science or equivalent practical experience.
• Experience in quality assurance within safety critical or complex engineering projects.
• Strong capability in leading assurance activities such as audits, inspections and non conformance management.
• Experience in a nuclear environment or project.

Location & Ways of Working

The role can be based in Derby, Manchester or Warrington and includes travel to customer sites, suppliers and manufacturing or construction locations; some international travel may be required. Flexible and part time working options are available.

Salary & Benefits

• Salary: £60,000 - £78,750
• Benefit allowance: £2,200
• Bonus opportunity: 12.5%
• 6 pensionable life assurance
• 50% income protection
• 28 days holiday plus bank holidays
• £250 new joiner payment

Inclusion and Equality

We are an equal opportunity employer and welcome applications from all backgrounds. We are a Disability Confident organisation and are committed to fair, supportive and continually improving recruitment practices that ensure everyone can thrive.