Customer Planner

Working Pattern: Full time - 40 hours Mon to Fri

Aqualogic is a growing water conservation and demand management business working with water companies across the UK. We combine practical field delivery, technical expertise and a people focused approach to help reduce waste, improve performance and strengthen long term resilience.

As we continue to grow, we are looking for an organised and customer focused Customer Planner to join our Client Services team in Birkenhead. This is a fast paced and varied role at the heart of our operational delivery. Based within our busy Planning Team, you will use our advanced planning systems and call centre technology to schedule customer appointments, supporting our field based engineers in delivering water efficiency services that help customers reduce water consumption.

Why join Aqualogic

Aqualogic is an established business with strong roots, real momentum and genuine opportunity. We are growing quickly, but we have kept a practical, supportive and less hierarchical culture than many larger competitors. For the right person, this is an opportunity to join a serious business doing work that matters, with the chance to grow and develop as the company continues to expand.

What you will be doing

• Contacting customers by phone (inbound and outbound) to book, confirm and reschedule appointments while delivering excellent customer service.
• Coordinate appointments for field based technicians and engineers.
• Optimise schedules and workloads to maximise operational efficiency and minimise travel time.
• Maintain accurate records and support the successful delivery of operational projects.

What we will expect from you

• Previous experience in customer service, administration, scheduling or a contact centre environment.
• Excellent communication and telephone skills.
• Strong organisational skills with the ability to manage changing priorities.Good attention to detail and accuracy when handling data.
• Experience using Microsoft Office applications, particularly Outlook, Word and Excel.

What candidates can expect from Aqualogic

• A growing national business with local teams and regional opportunities.
• Meaningful work in a sector that matters.
• A practical, supportive and people focused environment.
• Visible opportunities to develop and progress as the business grows.
• The chance to be part of a business with real momentum and long term ambition.