Customer Outcomes Leader: Governance & Improvement

A regional building society is seeking a Customer Outcome Manager to join their Operations Team in Newbury. This role focuses on leading a team to ensure effective governance over customer-related activities, with an emphasis on aligning with the Consumer Duty framework. The ideal candidate will have proven leadership skills, strong analytical writing capabilities, and a passion for continuous improvement in customer outcomes. The position offers a supportive environment that encourages professional development and community involvement.