Leave us your email address and we'll send you all the new jobs according to your preferences.
Customer Operations Team Leader
Posted 13 days ago by NextGenEnergyJobs
Permanent
Full Time
Other
London, United Kingdom
Job Description
- Manage a team of up to 10 customer operations specialists to deliver an exceptional customer journey from start to finish
- Oversee the day-to-day operational functions including but not limited to: Team management / Operational reporting / Building relationship with third parties / Industry compliance
- Enable your team to deliver exceptional service and perform to their best, ensuring you/they hit our ambitious targets. (CSAT, SLAs, TrustPilot, )
- Coach and develop your team on their individual growth trajectories, helping make Octopus the most fulfilling place to work
- Constantly look for improvements in our processes and work with stakeholders to deliver on action plans
- Help expand our team by supporting our onboarding and recruitment strategy
- Model and embody our culture to ensure your team lives by our company values
- Own the resolution of escalations and complaints raised by your team's customers
- Proven ability to lead and motivate teams effectively - this is vital!
- Exceptional people skills with the capability to communicate effectively and drive a team to consistently deliver on our exceptional customer experience.
- You show up for others and get the best out of the people around you by creating a supportive team environment.
- You are resilient and adaptable - you're positive and proactive and energised by working in a fast-paced environment characterised by constant change
- You have a bias to action and proactively take ownership (particularly when dealing with problems)
- Previous knowledge of EVs/the automotive industry is a bonus, but not required
NextGenEnergyJobs
Related Jobs
Part-Time Cycle Technician: Bike Service & Retail
- Berkshire, Slough, United Kingdom, SL1 0
Lead Utilities Project Manager - Transmission Grid
- Staffordshire, Birmingham, United Kingdom, B19 1
Global Commercial Counsel (In-House)
- Gloucestershire, Cheltenham, United Kingdom, GL501
Horticultural Assistant - Garden Care, Plant Propagation
- Sussex, Brighton, United Kingdom, BN1 1
Head of Banking Product Portfolio (m/f/d)
- London, United Kingdom