Customer Operations Leader - Onboarding & Support

TiPJAR is looking for an operations-focused professional to lead onboarding, service delivery and continuous improvement across customer success, support and internal operations. You will coordinate cross functional teams, implement scalable processes, and ensure high quality customer outcomes in a fast moving SaaS environment.

You will help drive data-informed improvements, document processes, and mentor peers while supporting AI assisted workflows to enhance efficiency and service levels.