Customer Operations Executive

This award-winning startup, based in Farringdon, is the UK market leader when it comes to connecting households and cleaners (kind of like Deliveroo, but for home services). They make it easy for customers to book, manage and pay their cleaner online and have created the best place for cleaners to find work.

They're only six years old and have already reached well over 200,000 5 customer reviews, 1,000s of cleaners, profitability, and are scaling 2-3x every year. They have more awards and press coverage than they have shelf space for - most recently the Consumer Business of the Year Award!

This role in Customer Ops is their entry point for bright graduates into the business.

Previous team members have moved into operations, marketing and even detective positions!

Your day-to-day responsibilities:

• Providing inbound support to customers via email, phone or live chat
• Ensuring all support is provided in line with their values and provides an excellent experience
• Using your initiative to resolve a wide variety of issues in the best possible way, based on individual needs
• Identifying trends in feedback to create ways to improve their processes, product or technology

About you:

• Passionate about delivering an amazing customer experience
• Incredibly organised and detail-oriented, with outstanding critical thinking and creative problem solving skills
• Exceptional communication skills, both written and verbal
• A positive and high-energy attitude
• Zendesk experience a bonus

Benefits:

• Generous 25 days' holiday allowance, plus bank holidays
• Work from anywhere 20 days per year
• Posh Christmas and summer parties
• Tons of sponsored (but not too heavily organised!) office fun
• Potential for share options