Customer Operations Coordinator

Customer Operations Coordinator

Location: Bournemouth

Salary: £28,000 to £31,000 per annum

Job Type: Full Time Permanent

About the Role

TeamJobs are recruiting for a Customer Service Executive to join a well established and growing business based in Bournemouth.

This is an excellent opportunity for someone who enjoys delivering exceptional customer service in a fast paced environment. You'll be responsible for supporting customers throughout their journey, managing enquiries, coordinating appointments and working closely with internal teams to ensure a seamless customer experience.

Benefits

• £28,000 to £31,000 per annum
• 33 days annual leave including Bank Holidays
• Company pension
• Company sick pay
• Career development and progression opportunities
• Employee referral programme
• Performance related salary reviews
• Company events and team socials
• Free flu jabs
• Eye care vouchers
• Monday to Friday working
• Modern office environment

The Role

As a Customer Service Executive, you will be the main point of contact for customers, ensuring they receive a first class service from enquiry through to resolution. You'll liaise with customers, engineers and internal teams to coordinate appointments, resolve issues and keep customers informed every step of the way.

Key Responsibilities

• Respond to customer enquiries via telephone and email.
• Deliver a professional and friendly customer experience.
• Coordinate appointments and schedule engineers where required.
• Manage customer cases from enquiry through to resolution.
• Keep customers updated throughout the process.
• Liaise with internal departments to resolve queries efficiently.
• Support customers with technical and operational enquiries.
• Build strong relationships with customers and contractors.
• Maintain accurate records using the company's CRM system.

About You

• At least two years' experience within a customer service, customer support or operations role.
• Excellent communication and telephone skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive approach to problem solving.
• The ability to remain calm and professional in a busy environment.
• A positive, team focused attitude.
• Good IT skills, including Microsoft Office, and confidence using CRM systems.