Customer Operations & Account Lead - Retention & Growth

A growing tech company in the heart of London is seeking a Customer Operations & Account Management Team Lead. You will manage daily operational tasks for a dynamic support team and be the escalation point for customer complaints. The ideal candidate will have excellent communication skills and experience in coaching others. This role offers a salary of £30,000 to £36,000 based on experience, along with benefits including paid holidays and participation in a share option pool.