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Customer Operations Analyst - Elevate Programme
Posted 41 minutes 46 seconds ago by Jobtailor
Permanent
Full Time
Academic Jobs
Belfast, City, United Kingdom, BT1 1
Job Description
Responsibilities 
- Take ownership of customer cases from beginning to end, ensuring each case is managed efficiently, accurately, and with the appropriate level of care.
- Manage your own caseload and progress customer cases to resolution.
- Communicate directly with customers through telephone, written, and digital channels.
- Respond to customer queries and provide clear, professional updates.
- Prepare customer correspondence, including update letters and communications.
- Build rapport with customers while delivering a positive customer experience.
- Review customer information and assess cases against established policies and criteria.
- Accurately document customer interactions and case outcomes within relevant systems.
- Liaise with colleagues, stakeholders, and support teams to resolve customer issues.
- Receive and apply feedback from Team Leaders and Quality Checkers to improve performance.
- Follow established procedures, compliance requirements, and quality standards.
- Adapt to changing project priorities, workloads, and client requirements.
- Contribute to team meetings, knowledge sharing, and continuous improvement activities.
- A strong academic background, ideally achieving a minimum 2:2 degree in any discipline.
- Excellent written and verbal communication skills.
- Experience working in a customer-facing environment.
- Strong organisational skills and attention to detail.
- The ability to manage and prioritise your workload effectively.
- Confidence learning new systems, processes, and technology platforms.
- A positive, self-motivated, and proactive approach to work.
- The ability to work independently while contributing to team objectives.
- Positive attitude
- Self-motivated
- Proactive approach
- Ability to work independently
Jobtailor
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