Customer Operations Administrator

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We're currently looking for a Customer Operations Administrator for our Student Support team on a full-time, permanent basis. This position sits within the Customer Operations department, based in our Glasgow office.

The working pattern is 35 hours per week, Monday to Friday.

The job

Reporting to the Customer Operations Team Manager, on a day-to-day basis, you'll be involved in the following:

Providing administrative support to ACCA's customers through key processes, such as handing applications for registration and exemptions whilst ensuring the highest standards of quality and compliance are met.
Completing administrative data processing tasks and responding to customers via email and other communication channels.
Working according to an assigned schedule. Interacting courteously to maintain a positive customer experience.
Maintaining customer records by following established procedures.
Contributing to continuous improvement activities within the team

The person

We're looking for someone who:

Has excellent customer service skills and a desire to help and support customers with tailored solutions
Has excellent organisation, time management and planning skills
Has a high level of interpersonal skills an ability to communicate (written and verbally) professionally with internal and external stakeholders
Has strong attention to detail and ability to manage own workload
Experience with using Microsoft packages including Word, Teams, and Excel

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here