Customer Onboarding Manager

Are you an experienced SaaS implementation specialist who thrives on delivering smooth system rollouts for customers? We're looking for a Customer Onboarding Manager to lead customers through the configuration and implementation of our software, ensuring they quickly see real value from our products.

This role is ideal for someone with a strong background in SaaS onboarding, system configuration, and data migration, who can confidently manage complex implementation projects while providing hands-on onboarding sessions and support. You'll work closely with key stakeholders, acting as both project manager and trusted advisor, to ensure every customer enjoys a seamless transition and long-term success with PCS.

What You'll Do:

1. Lead the end-to-end onboarding and implementation process, acting as the primary point of contact and project manager for new customers
2. Work with Sales to scope projects pre-contract and set clear onboarding expectations
3. Host kick-off meetings with Home Managers and key stakeholders to agree project objectives
4. Configure systems, manage data migration, and ensure solutions are tailored to each customer's needs
5. Plan and deliver onboarding sessions, ensuring customers are confident using our software
6. Monitor progress at product-specific checkpoints, troubleshoot issues, and keep projects on track
7. Manage additional product rollouts for existing customers
8. Identify opportunities for further PCS solutions and pass these to the Customer Success team
9. Track product adoption post go-live, providing hands-on support to ensure customers achieve maximum value

What You'll Bring:

• Experience working in an implementations team within a SaaS environment, configuring and rolling out system implementations for customers
• Proven expertise in SaaS onboarding and implementation, including system configuration, data migration, and change management
• Strong project management skills, with a track record of delivering complex implementations on time and within scope
• Experience delivering customer onboarding and supporting customers through system adoption
• Excellent communication skills, with the ability to translate technical concepts for non-technical users
• Highly organised, proactive, and solutions-focused, with a genuine passion for helping customers succeed
• Experience in the care home or pharmacy sector would be an advantage

What We Offer:

• A base salary of up to £38,000 and bonus depending on experience
• Modern town centre offices in Guildford, with opportunity for ad hoc home working
• 25 days holiday
• Contributory pension scheme
• Additional perks including; cycle to work scheme, staff discounts portal, and Employee Assistance Programme

At Person Centred Software, we're leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions-driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.

• Tech That Transforms - automation, real-time data-our solutions are redefining how social care operates
• Join the Market Leader - Trusted by thousands, we set the benchmark for digital transformation in social care
• Drive Meaningful Innovation - Work at the forefront of a sector ready for change, where your skills fuel real-world impact
• Challenge Yourself, Make a Difference - If you love tech and solving big challenges, we want to hear from you
• Work with the Best - Join a team of top-tier professionals passionate about using technology to drive change