Customer Master Data Delivery Manager

Customer Master Data Delivery Manager

Role Summary

The Customer Master Data Delivery Manager is responsible for the end-to-end delivery, governance, and adoption of the Customer Master Data solution. The role ensures alignment between business, IT, and data governance teams, translating strategic priorities into an executable roadmap and delivering scalable, high-quality customer data capabilities across countries and systems.

Key Responsibilities

• Own and track end-to-end delivery, including scope, plan, risks, issues, and dependencies
• Lead Agile delivery, backlog prioritization, sprint orchestration, and L3 ticket management
• Coordinate requirements, development, testing, cutover, hypercare, and KT to support teams
• Drive stakeholder alignment across business, IT, governance, GBS, and country teams
• Ensure compliance with data governance, data quality, and operating standards
• Manage upstream/downstream integrations and dependencies
• Support change management, communication, documentation, and training

Required Skills & Experience

• Strong expertise in Customer Master Data (HCO/HCP), MDM, Customer 360, and Golden Record concepts
• Hands-on experience with MDM platforms (eg, Informatica IDMC/C360 or equivalent)
• Proven experience delivering complex, multi-country programs
• Strong knowledge of Agile/SAFe delivery models
• Experience with data governance, data quality, and compliance
• Strong stakeholder management, communication, and coordination skills
• Experience with SAP, CRM systems, and enterprise integrations