Customer Logistics Coordinator

The Role

As Customer Logistics Coordinator (Consumer Care - France & Benelux, UK & Export), you will manage customer orders end-to-end-from receipt to delivery and billing-ensuring on-time, in full service to company standards. You'll act as a key point of contact across commercial, finance, customers, and logistics partners, while overseeing EDI processes and maintaining accurate data to support seamless operations.

What You'll Do

Manage the full order lifecycle, working closely with 3PL providers and customers to deliver strong service performance. Build effective relationships with internal teams (Commercial, Finance) and external stakeholders to optimise supply chain efficiency, reduce costs, and improve lead times.

• Resolve order issues including shortages, delivery failures, and returns using internal claims processes; produce and review monthly service level reports with key stakeholders.
• Coordinate order prioritisation with commercial teams and 3PL partners, particularly during peak periods (e.g. month/year-end, promotions, product launches), and proactively manage stock allocation and shortages.
• Oversee EDI processes (orders, invoices, DESADV), ensuring accuracy and continuity in collaboration with the central EDI team. Maintain EDI and material master data, support new EDI setups, and manage SAP customer and pricing data.
• Support continuous improvement of logistics processes and costs, including budget cycles. Provide cover for European colleagues as required.

What You'll Need

• Degree (or equivalent) in a relevant field.
• 3+ years' experience in order management/logistics, with proven stakeholder engagement (internal and external).
• FMCG and major retail customer experience preferred.
• Fluent English. French and/or Dutch is a plus.
• Working knowledge of SAP preferred.
• Proficient Excel skills (e.g. formulas, pivot tables, data analysis) and good command of MS Office.
• Detail-oriented, organised, and proactive, with strong problem-solving and decision-making skills.
• Confident communicator and collaborative team player, able to operate effectively in a matrix environment.

What we offer

A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.