Customer Liaison Officer

Responsibilities

• Act as the vital link between internal teams, external partners, and customers, ensuring planned work is clearly communicated.
• Lead customer engagement and develop accessible guidance materials.
• Support vulnerable customers during the delivery of works.
• Gather customer insights and feedback to shape future projects and continuous improvement.
• Share progress and celebrate successes to demonstrate impact.

Qualifications

• Passion for delivering excellent customer experiences, particularly during periods of change.
• Relevant experience in customer engagement, preferably within housing, construction, or asset investment.
• Strong communication skills and ability to build trust with diverse stakeholders.
• Proficiency in turning data into actionable insights.
• Ability to juggle multiple projects and keep momentum.
• Proactive, solutions focused mindset and flexible approach to work.
• Willingness to travel across Yorkshire as required.
• Commitment to Yorkshire Housing's values and mission to help people have a place they're proud to call home.

Benefits

Full time fixed term role (12 months) with a salary of £32,718.89 per annum plus £2,000 car allowance, based on a 35 hour week.

26 days annual leave, rising to 31 days, plus bank holidays.

Retirement pension scheme with a 9% contribution match.

Wellbeing support package, free fitness classes, instant GP service, and counselling.

Cash plan for prescriptions, eye tests, and more.

Flexible working arrangements through the Hub, Home and Roam approach.