Customer Liaison Officer

Job Title- Customer Liaison Officer

Location- Manchester (North West)

Salary- £28,000-£30,000 plus car allowance

Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects?

Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner?

We are working with a leading contractor who work on behalf of housing providers across the country to deliver planned improvement works. They are looking for a customer liaison officer to service a major social housing client with housing stock across the North West.

As a customer liaison officer, you will;

• Be the first point of contact for residents during scheduled works
• Make sure that residents are informed and happy with all updates
• Respond to complaints and issues that arise
• Keep detailed reports of resident feedback
• Attend site visits with the site manager and conduct progress surveys when required

As a customer liaison officer, is it required that you;

• Have excellent face to face and telephone communication skills
• Have experience within social housing, and ideally construction/repairs teams
• Have a full clean driving licence
• Have a clean criminal record for enhanced DBS checks

As a customer liaison officer, you will receive;

• £28,000-£30,000 dependent on experience
• £4,000 car allowance
• 26 days annual leave plus bank holiday
• Pension scheme

If this sounds of interest to you, or you know someone that may be a good fit, then we'd love to hear from you