Customer Liaison Officer

The safety of our customers, and therefore building safety, is our number one priority. This role will work across our diverse geography & portfolio to ensure we take a coherent and co-ordinated approach to building safety at a time when expectations are rightly increasing.

The Customer Liaison Officer will deliver a business-critical service to ensure that customers' expectations are exceeded. This role will give the right candidate the opportunity to shape our strategy for supporting our customers. The Building Safety Department has a varied workload with demanding timescales; the Customer Liaison Officer will be responsible for owning the communication with our customers and supporting the Delivery and Commercial Teams with the delivery of remediation works.

This is a key role and will help ensure the safety of our customers.

• Strong communication (both written and verbal) and presentation skills
• Ability to maintain attention to detail in a busy environment.
• Experience of providing a high level of customer service
• Confident and experienced collaborator.
• Natural problem-solving skills.
• Strong ICT capability, EXCEL, WORD etc.
• Proven prioritisation skills
• Experienced Team Worker
• Always provide a high level of service
• Previous experience working within housing (essential)

This role will require a mixture of office/home-based working and on-site presence at our properties in the Midlands.

A full, clean driving licence and access to own vehicle for business use will be required for this role.