Customer Liaison Officer

Customer Liaison Officer

Location: On-site / Field-based
Industry: Energy Efficiency & Renewables
Company Vehicle Provided

Our client is a well-established installation company with over 10 years' experience in the industry. They specialise in a wide range of domestic energy efficiency and renewable solutions, including:

• Gas boiler replacements
• External wall insulation
• Underfloor insulation
• Loft insulation
• Cavity wall insulation
• Solar panels
• Air source heat pumps

Due to continued growth, they are looking to recruit a highly motivated Customer Liaison Officer with previous experience in a similar role to join their team in the West Midlands

Key Responsibilities

• Acting as the main point of contact for customers on site, ensuring clear and consistent communication throughout installations
• Building and maintaining strong customer relationships through excellent service
• Reporting regularly to the Project Manager regarding ongoing works, issues, and customer feedback
• Liaising with the Customer Service team to monitor and respond to customer feedback
• Ensuring all customer enquiries are logged and responded to promptly
• Assisting Site Managers by monitoring ongoing installations on site
• Instructing installation teams to ensure works are completed in line with company quality standards and health & safety policies

The Successful Candidate Will

• Have previous experience in a Customer Liaison Officer (or similar customer-facing/site-based) role
• Possess strong organisational skills with the ability to prioritise and multi-task
• Have excellent written and verbal communication skillsBe proactive, professional, and enthusiastic about delivering outstanding customer service
• Hold a full UK driving licence

What's On Offer

• Company vehicle
• Company mobile phone
• Company laptop
• Opportunity to join a growing and reputable company within the renewables and energy efficiency sector