Customer Journey Lead: End-to-End Transformation & Growth

Quilter plc seeks a Customer Service Journey Lead to own and shape an end-to-end customer service journey within the Chief Customer & Operations Office. You will guide a multidisciplinary squad to deliver outcomes across digital and non-digital channels, emphasising value, efficiency and customer-centric design.

You will drive the journey's performance, modernisation and benefits realisation, balancing customer needs with commercial and regulatory considerations while embedding best-practice