Customer Insights Lead

Your future, as a Customer Insights Lead at mydentistYou'll be joining our Corporate Affairs department within our office called the Support Centre (M26 1GG)The role is PermanentFull time hoursHybrid working - which will involve occasional support centre and practice visits.Joining our supportive and growing teamYour future, with usWorking at mydentist means you'll be part of the UK's leading dental network. Here, you'll be trusted to do your best work, balancing your career around your life. We're ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we're always there for one another.Your future, your benefitsCompetitive salaryCar allowanceHolidays rising to 30 days per year with service (plus bank holidays)Annual support centre bonus schemeHealth and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessionsAccess to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a yearRecognition schemes including Support Centre Heroes and service awardsYour future, your roleAs a Customer Insights Lead you'll be:Leading the design and delivery of research, analytics, and reporting that uncovers actionable insights, shaping customer journeys, marketing, and sales strategies within mydentist.Conducting research into potential customers, including market trends, competitor analysis, and unmet patient needsManaging the collection, analysis, and interpretation of quantitative and qualitative data (e.g. surveys, NPS, CSAT, feedback forms, social listening, market data)Monitoring trends and provide early warnings on issues that could impact performanceDeveloping dashboards and reporting tools to track patient sentiment and behaviourYou will need:Experience in customer insight, market research, or analytics roles (ideally in healthcare, retail, or consumer services)Experienced and proficient user of various research techniques (quantitative and qualitative) and use of data visualisation tools, particularly Power BIExperience with CRM and customer feedback platforms would be beneficialFamiliarity with advanced analytics, segmentation, or predictive modellingStrong analytical skills with the ability to interpret complex data and present it simplyEnjoy being part of a team that's passionate about supporting our practices and ultimately helping the nation smile.Your future starts hereBuild a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.Click to apply now!