Customer Insight and Evaluation Lead - Essex County Fire and Rescue Service

Customer Insight and Evaluation Lead - Essex County Fire and Rescue Service

The Role
Are you passionate about using insight to drive meaningful change? Do you thrive on improving processes and delivering better outcomes for communities? We're looking for a proactive and solution-focused individual to lead our customer insight and evaluation work within the Prevention team.

As the Customer Insight and Evaluation Lead, you'll play a key role in shaping how we understand and respond to the needs of our communities. You'll lead on embedding insight into our prevention strategies, ensuring our services are inclusive, effective, and continuously improving.

What You Will Be Working On

What Are We Looking For?
We're seeking someone who brings energy, positivity, and a can-do attitude to their work. You'll be a natural problem-solver who sees challenges as opportunities and is always looking for ways to improve how we do things. You'll have experience in customer insight, evaluation, or service improvement, and be confident working with data, systems, and people.

You'll also be a strong communicator, able to engage colleagues at all levels and inspire a shared commitment to putting the customer at the heart of everything we do.

Eligibility

How to apply
You will be required to submit a CV detailing a minimum of five years employment and / or education history, along with a supporting statement of no more than 750 words that demonstrates how you meet the essential criteria detailed in the Person Specification.

You may submit this either as a word document, pdf, or an mp3 (voice note) or mp4 (video), however the word count of your supporting statement should not exceed 750 words no matter which format you choose to present your application.

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