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Customer Experience/Call Centre Representative
Posted 15 hours 27 minutes ago by Confidential
£25,400 - £26,500 Annual
Permanent
Full Time
Other
Middlesex, Hayes, United Kingdom, UB4 0JT
Job Description
About the Company:
Specialist Food business is looking for a Customer Service Team Member to join this fast-growing business who are providing quality seafood services to high-end food service sector.
We are a leading importer and distributor of Gourmet Foods - in particular, Fish and Seafood supplying high quality, sustainably sourced products to top Restaurants and Food Service business in areas in London.
Key duties and Responsibilities:
_Order Management:_
Receive, review, and accurately process customer orders via phone, email, and internal systems.
Confirm order details, delivery requirements, and pricing with customers and sales teams
_Invoicing & Administration:_
Generate and issue invoices accurately and in a timely manner.
Maintain customer records and update account information as needed.
_Internal Coordination:_
Liaise daily with the operations and transport teams to ensure timely and correct order fulfilment.
Work closely with the sales team to support customer requirements and resolve queries.
_Customer Communication:_
Act as the first point of contact for customer queries, providing product and delivery information.
Handle complaints or issues with professionalism, ensuring they are resolved promptly and effectively.
_Reporting:_
Generate daily operational and sales reports for internal stakeholders.
Monitor and flag discrepancies in orders, deliveries, or stock levels.
_Team Collaboration:_
Support a collaborative and customer-focused team culture.
Provide cover and support to colleagues during peak periods or absences.
Qualifications:
Experience in a customer service, order processing, or administrative role (preferably in food service, logistics, or FMCG industries).
Strong communication and interpersonal skills.
Proficiency with Microsoft Office (especially Excel) and ERP/order management systems.
High attention to detail and accuracy.
Ability to work in a fast-paced environment and manage multiple priorities.
Job Type: Full-time
Pay: £25,400.00-£26,500.00 per year
Benefits:
Company events
Cycle to work scheme
Discounted or free food
Health & wellbeing programme
Store discount
Ability to commute/relocate:
Hayes UB4 0JT: reliably commute or plan to relocate before starting work (required)
Language:
Fluent English (required)
Work Location: In person
Specialist Food business is looking for a Customer Service Team Member to join this fast-growing business who are providing quality seafood services to high-end food service sector.
We are a leading importer and distributor of Gourmet Foods - in particular, Fish and Seafood supplying high quality, sustainably sourced products to top Restaurants and Food Service business in areas in London.
Key duties and Responsibilities:
_Order Management:_
Receive, review, and accurately process customer orders via phone, email, and internal systems.
Confirm order details, delivery requirements, and pricing with customers and sales teams
_Invoicing & Administration:_
Generate and issue invoices accurately and in a timely manner.
Maintain customer records and update account information as needed.
_Internal Coordination:_
Liaise daily with the operations and transport teams to ensure timely and correct order fulfilment.
Work closely with the sales team to support customer requirements and resolve queries.
_Customer Communication:_
Act as the first point of contact for customer queries, providing product and delivery information.
Handle complaints or issues with professionalism, ensuring they are resolved promptly and effectively.
_Reporting:_
Generate daily operational and sales reports for internal stakeholders.
Monitor and flag discrepancies in orders, deliveries, or stock levels.
_Team Collaboration:_
Support a collaborative and customer-focused team culture.
Provide cover and support to colleagues during peak periods or absences.
Qualifications:
Experience in a customer service, order processing, or administrative role (preferably in food service, logistics, or FMCG industries).
Strong communication and interpersonal skills.
Proficiency with Microsoft Office (especially Excel) and ERP/order management systems.
High attention to detail and accuracy.
Ability to work in a fast-paced environment and manage multiple priorities.
Job Type: Full-time
Pay: £25,400.00-£26,500.00 per year
Benefits:
Company events
Cycle to work scheme
Discounted or free food
Health & wellbeing programme
Store discount
Ability to commute/relocate:
Hayes UB4 0JT: reliably commute or plan to relocate before starting work (required)
Language:
Fluent English (required)
Work Location: In person
Confidential
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