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Customer Experience Team Leader

Posted 18 hours 18 minutes ago by Betfred Group Holdings Limited

Permanent
Full Time
Other
England, United Kingdom
Job Description

Betfred in Birchwood is seeking a Customer Service Team Leader to guide and develop a team of Customer Service Advisors, ensuring a high-quality, compliant customer experience across all journeys.

You will balance hands-on support with people leadership, monitor service levels and quality, and collaborate with Compliance, QA, Training and wider Operations to drive continuous improvement.

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