Customer Experience Quality Analyst - Path to Team Lead

A leading recruitment agency is searching for a Quality Performance Analyst in Portsmouth to enhance customer engagement through real-time analysis of calls, chats, and emails. This role is pivotal in ensuring service quality, requiring 2-3 years of QA or leadership experience, preferably in a contact center or insurance. The ideal candidate will provide coaching, share insights, and help shape customer standards. This is a unique opportunity to influence customer experience and grow into a leadership position in a supportive environment.