Customer Experience QA Manager - Strategy & Leadership

A leading financial services company is looking for an experienced Contact Centre QA Manager to enhance customer service operations. You will develop and implement QA strategies, support your team, and ensure compliance with regulatory requirements. The ideal candidate will have a minimum of 2 years in Quality Assurance and experience leading teams. This role emphasizes the importance of continuous improvement and stakeholder management within a fast-paced environment. Competitive salary and professional development opportunities are offered.