Customer Experience Project Intern (TikTok Shop) - 2026 Start London Global Operations Project ...

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TikTok

Global Operations

Customer Experience Project Intern (TikTok Shop) - 2026 Start

Location: London

Employment Type: Intern

Job Code: A230262

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Responsibilities

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands. We're looking for an enthusiastic and curious intern to join our Governance & Experience team - the kind of person who notices when a number doesn't add up and wants to know why. This internship is designed to give you broad exposure to how we govern the TikTok Shop platform and protect the user experience across a fast-growing and dynamic e-commerce business. You'll support live projects that shape how buyers experience TikTok Shop - from the moment they place an order to how issues get resolved when something goes wrong. Day to day, that might mean helping with research, digging into data to understand what's driving a trend, or working alongside product, logistics, and operations partners to test and improve how things run. The exact focus will flex with what the team is working on, but your work will feed into real decisions and help improve the experience for buyers at scale. As a Project Intern, you will contribute to impactful short-term projects and gain hands on experience in a fast paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real world challenges, and explore your career interests.

• Support the design or rollout of governance processes, policies, or operational improvements.
• Conduct research or benchmarking to inform team decisions.
• Analyse platform data or feedback to identify trends, risks, or opportunities.
• Help document workflows, write summaries, or prepare project materials.
• Collaborate with colleagues across product, operations, risk, and policy teams.

Qualifications

• Minimum Qualification(s): Currently pursuing a Undergraduate/ Master's degree in Business, Economics, Data Science, Policy, or a related field
• Strong interest in digital platforms, user experience, or trust & safety.
• Analytical mindset - able to work with data and draw insights.
• Clear communicator - able to summarise findings and collaborate effectively.
• Curious, proactive, and eager to learn in a fast paced environment.
• Preferred Qualification(s): Proficiency in data analysis tools (e.g., Excel, SQL, Python) with the ability to drive decisions through data insights.

Job Information About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.