Customer Experience Officer (Part Time)

Their Customer Experience Officers are the face of the airport and often the first people their passengers meet. In this essential frontline role, you ll support passengers who need extra assistance, guide people confidently through the airport, and make a real difference to their airport journey.

You ll be joining one of the UK s fastest-growing regional airports, committed to employing high-quality people who share our ambition and dedication to excellent customer service. Living their values to Be the Best, Work as One Team, and Do the Right Thing, you ll help deliver positive, welcoming experiences as they continue to grow and prepare for the next phase of their terminal regeneration.

What Your Day-to-Day Will Feel Like

This is an active, frontline role where you ll spend much of your shift on the move and at the heart of the airport experience. Your main focus will be assisted travel, helping passengers who need extra support to move through the airport safely, comfortably and with confidence. You ll guide people through the terminal, support them to and from the aircraft, and respond to a wide range of situations and individual needs. No two days are the same.

Alongside assisting passengers, you ll support meet and greet services, help manage passenger flows across the site and take shared responsibility for keeping the airport clean, safe, and welcoming under their One Team approach. You ll be part of a supportive, close-knit team who look out for one another and take pride in delivering a positive experience for every customer.

Your shift pattern follows a steady rhythm of 4 sets on, 4 sets off, working 21 hours per week. Shifts will include a mix of early/late, day/night across a full 24hr operational period. Start times may vary to support peak passenger flows, meaning weekend working and unsociable hours form part of the role. Many colleagues value this predictable structure, which helps with planning life outside of work.

What s in it for You

• Salary: £13 per hour / £14,234.22 per year (Full-Time Equivalent £28,468.44)
• Hours & Shift Pattern: Part-time, 21 hours per week; rotating 4 days on, 4 days off with day and night shifts for a predictable work-life balance.
• Career Progression: Opportunities to grow within customer operations and the wider airport.
• Training: Opportunities to get trained up in the utility of a range of airport vehicles and gadgets including but not limited to Buses, Ambulifts, Snow Brooms and Ploughs

Mandatory Requirements for this Role

• Fluent in English, both written and spoken; additional languages desirable but not essential
• Ability to pass Criminal Record Check, Counter Terrorism Check, and vetting requirements.
• Must be able to provide a continuous five-year checkable work/ education history and explain any gaps in that history over 28 days.
• Due to insurance limitations, candidates must be over 21 years of age
• Candidates must hold a Full, UK Driving Licence, held for a minimum of 3 years
• The drivers licence held must be clean for driving duties

Your Application Journey

1. Apply online via this portal and complete the application form
2. Successful applicants will be invited into to attend an assessment centre on the 25th March 2026
3. Highest scorers will be offered an offer of employment (conditional to satisfactory referencing and vetting)
4. Must be able to start training on 27th April or 11th May 2026

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