Customer Experience Officer

Overview

Join us as a Customer Experience Officer and play a vital role in providing excellent customer service. In this frontline position, you'll be the first point of contact for customers for a variety of Council services. Handle enquiries through multiple channels like phone, email, web chat, and social media. Use your outstanding communication abilities and knowledge of our services to resolve queries accurately and efficiently.

Responsibilities

• Be the first point of contact for customers for a variety of Council services.
• Handle enquiries through multiple channels including phone, email, web chat, and social media.
• Use strong communication skills and knowledge of services to resolve queries accurately and efficiently.

Requirements

• Proven customer service experience
• Excellent communication and IT skills
• Ability to communicate with customers in a clear and tactful manner, show empathy and resolve conflict effectively through telephone, digital and written correspondence
• Excellent organisational and time management skills and the ability to prioritise work to achieve deadlines and team objectives
• Contact centre experience is preferred but not essential as full training will be given