Customer Experience Manager QA & CX Coach (Portsmouth)

A leading SaaS provider in Portsmouth is seeking a Customer Experience Manager to oversee quality across calls, live chats, and emails. In this new role, you will work closely with senior leadership and manage the outsourced contact centre. The ideal candidate will have 2-3 years of experience in quality assurance or team leadership, with strong analytical and interpersonal skills. This position offers a competitive salary of £30,000-£36,000 and the opportunity to advance into leadership roles within 6-12 months.