Customer Experience Manager: Elevate Satisfaction & Service

Practical Adult Insights in Blackburn is seeking a Customer Satisfaction Manager to oversee and enhance all aspects of customer interactions. This role involves analyzing customer satisfaction data and implementing strategies to improve service delivery.

You will be responsible for developing surveys, leading focus groups, and collaborating with different departments to ensure a customer-focused approach throughout the organization.

Strong analytical, presentation, and communication skills are essential for success in this role. The position may require travel between various company locations.