Customer Experience Manager

Location: Yeovil (RES01).

Job Title: Customer Experience Manager - Yeovil, Somerset (BA20 2PJ) - RES - Renewables.

We are RES, a part of the Wolseley Group, a leading specialist trade merchant across the UK and Ireland. We provide opportunities to develop skills and build careers through our award winning Wolseley Talent Guild.

We offer a competitive salary, bonus and excellent benefits, including annual leave that increases with length of service, a generous pension scheme matched up to 9%, potential to earn bonuses, enhanced maternity/adoption leave, access to online and high street discounts, free access to healthcare, our YuLife app, Cycle to Work scheme and more.

Job Details

Full time, permanent role. Working 42.5 hours per week Monday to Friday 08:00am - 05:00pm with a 30 minute break. No weekend work required.

Key Responsibilities

• Support the end to end customer journey and improve the customer experience.
• Line manage customer service and operational team members, ensuring strong performance, engagement and wellbeing.
• Lead and coach the team to deliver consistently high standards of service to installers and customers.
• Manage day to day delivery of operational activities related to renewables project support and design services.
• Propose and implement process improvements in line with the direction from the Operations Director.
• Define and maintain clear end to end customer journeys across installer support and design services.

Required Experience and Capability

• Experience in customer service management.
• Proven line management and coaching capability.
• Experience improving customer experience through operational delivery.
• Experience in renewables, energy, construction or regulated environments.
• Understanding of MCS or compliance led operations.

We look forward to receiving your application!