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Customer Experience Leader - Theatres and Hospitality

Posted 4 days 6 hours ago by Wycombe Swan Theatre

Permanent

Full Time

Other

Essex, Southend-on-sea, United Kingdom, SS1 1

Job Description

Trafalgar Entertainment's Southend Theatres venues, Cliffs Pavilion and Palace Theatre, seek a Customer Experience Manager to shape the next phase of visitor experience in a high-volume, guest-focused environment.

You will lead teams across bars, events, coffee shop, and the new restaurant, ensuring a warm welcome, exceptional service, and seamless operations across front-of-house functions.

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