Customer Experience Leader - Journey & Growth

A leading automotive company is seeking a Customer Experience Manager in Hounslow, UK. The role focuses on designing and delivering a top-tier customer journey, managing community operations, and enhancing performance metrics. The ideal candidate has over 10 years of management experience in customer care, excellent communication skills, and proficiency with ERP and CRM systems. This position offers competitive remuneration, a pension scheme, and 25 paid holidays plus public holidays.