Customer Experience Leader - Full Time

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is a commitment to a set of core values: Serve, Inclusion, Integrity, Community, and Family. We live by our values every day and are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities open to all.

The Customer Experience Leader role is driven by a desire to continuously improve the customers' experience. This important role places you at the heart of our business in our customer dining areas.

Your primary responsibilities are to:

1. Welcome our customers into the restaurant and use your initiative to help create 'feel-good moments' during their visit. Work closely with the restaurant management team to suggest improvements to our customer service experience, utilizing all your training and skills.
2. Work as part of a fast-moving, high-energy team to deliver exceptional service to all our customers.
3. Build rapport with others in a genuine and natural way, which is key for this role.
4. Lift the mood of those around you and inspire others to improve their performance.
5. Be receptive to the needs of others and seek new ways to exceed expectations and delight customers.
6. Maintain respectfulness, even under pressure, and confidently suggest improvements.
7. Be an expert in customer recovery and delivering feel-good moments.
8. Maintain high energy levels while working efficiently and productively.

In this fast-paced, high-energy environment, we look for a genuine smile, enthusiasm, energy, and an ability to connect with customers and make them feel valued.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and much more.