Customer Experience Lead - Water Utilities

A renowned utility services provider is looking for a Customer Liaison Officer to ensure customers receive excellent service and compliance with service levels. The successful candidate will lead customer queries and complaints, support process improvements, and work closely with teams to engage developer customers. Previous experience in a customer-focused role, effective stakeholder management, and strong communication skills are essential. This position offers a competitive salary of £28,000 per year along with a full benefits package.