Customer Experience Lead - Retail, Fast-Paced Team

A large UK supermarket chain is seeking a skilled Customer Service Manager to lead their team in Sunderland. The successful candidate will ensure exceptional customer service is delivered and develop a strong, knowledgeable team. Responsibilities include managing store operations, training staff, and fostering a customer-focused environment. This position offers competitive salary, bonus, pension scheme, and other benefits such as private healthcare and a colleague discount program.