Customer Experience Lead - Retail (12h, Weekend)

A leading retail company in Chelmsford is seeking a Customer Host Supervisor to support operational and team performance standards. The ideal candidate will inspire their team to deliver exceptional customer service in line with company values while managing daily shop operations effectively. Responsibilities include coaching staff, maintaining visual standards, and driving sales through commercial decisions. The role offers benefits such as a quarterly bonus and up to 25 days holiday per annum.