Customer Experience Lead - Enterprise Support & AI

Symphony Industrial AI, Inc. is looking for a Customer Support Manager to lead a team in enhancing customer experience across EMEA and North America. In this role, you will manage day-to-day operations, improve service quality, and drive the adoption of AI and automation in customer support.

The ideal candidate will have experience in enterprise software support, team management, and a strong understanding of incident management practices. Emphasis on improving customer satisfaction metrics and managing a skilled team is crucial.

We're committed to diversity and encourage candidates from all backgrounds to apply.