Customer Experience Executive

The Role - Customer Experience Executive

PIB Group are looking for a Customer Experience Executive within their U&D division to be the first point of call for customers. You will handle inquiries, complaints, and support requests primarily via phone and live chat, providing product information, resolving issues, processing transactions, and building trust with customers through excellent service.

This role offers a starting salary of £22,932, with the opportunity to earn up to £27,232 per year, along with annual salary and bonus reviews in line with performance.

Responsibilities

• Handle queries through inbound and outbound contact end to end, ensuring accurate advice, compliant outcomes and timely resolutions for customers.
• Provide excellent customer service with empathy and understanding at the core.
• Work effectively as part of a diverse team to deliver SLAs to partners and customers.
• Execute critical processes accurately (policy changes, renewals, cancellations, refunds, complaints triage).

Qualifications

• Confident in speaking to people and building rapport.
• Natural problem solver.
• Ability to learn new systems and processes.
• Active listener.

Benefits

• Competitive package and benefits.
• Supportive and friendly team.

Why PIB Group?

PIB Group is one of the UK's fastest growing insurance businesses, offering real career progression, professional development and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast paced, growing organisation and an exciting place to be. We also value ambition and creative thinking.

We do not require you to tick every box to apply. If you bring fresh ideas and a drive to grow, we would love to hear from you.

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.