Customer Experience Coordinator

Join our team as a Customer Experience/Dispatch Coordinator and help create outstanding experiences for our customers. In this fast-paced role, you will coordinate engineer schedules, manage customer appointments, and ensure installations are delivered on time and with minimal disruption. Working closely with Field Line Managers and other key stakeholders, you will proactively address challenges, keep customers informed, and play a vital role in ensuring every interaction is smooth, efficient, and customer-focused.

What we offer

• Competitive Salary: Reflecting your skills and experience

• Generous Leave: 25 days annual leave plus Bank Holidays

• Holiday Purchase Scheme: Buy up to 10 extra days-up to 35 days total leave

• Comprehensive Benefits:

  • Pension plan (up to 7% employer match)

  • Life assurance

  • Employee assistance program

  • Referral scheme

• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts

• Career Development: Extensive growth and advancement opportunities

How you will do it

• Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.

• Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.

• Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.

• Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.

• Support the team by coordinating schedules, materials, and follow up visits so engineers can stay focused on the job.

What we look for Must haves

• Strong customer service skills

• Confident using computers and quick to learn new systems

• Organised, proactive, and comfortable picking up the phone

Nice to haves

• Experience in scheduling, planning, or coordinating workloads

• Knowledge of the security or engineering industry