Customer Experience Assistant

POSITION OVERVIEW

The Digital Customer Experience Assistant position is a crucial role within the Online Trading team. You will work with all departments to ensure that the last stage of development of online enhancements, new functionality and creative content is thoroughly tested and signed off ahead of launching to site. Once live, you will 'walk' the online consumer journey to ensure enhancements/releases/content are working as per the brief and partnering with the Associate to raise any issues to elevate and push a solution.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conduct pre- and post-release UAT testing to ensure testing standards meet requirements
• Report UAT results in a clear and concise manner
• Investigate problems identified as a result of testing and provide feedback/input to teams
• Keep up to date with all respective JIRA tickets & Confluence documentation
• Produce and execute tests, reporting on progress as required
• Review content wireframes and requirements to understand UAT requirements
• Flexibility in switching between projects and providing support dependent upon development priorities
• Aiding the team during the release management process
• Identifying and raising risks and issues which may impact the ability to conduct UAT within agreed timelines
• Partner with the Digital Customer Experience Manager to provide a team 'go' no go' response to release

EXPERIENCE, SKILLS & KNOWLEDGE

• 1+ full strategic cycles of experience
• Strong communication skills, both written and verbal
• Demonstrated aptitude for technology, including understanding product data flows and e-commerce software
• Good understanding of web tools (Salesforce, Excel, etc.)
• An entrepreneurial, career hungry mindset
• Highly organized with a sharp eye for detail
• Intuitive and initiative
• A willingness to get stuck in and learn
• Passion to work in a luxury fashion brand
• Positive, "can-do" attitude
• Willingness to be flexible and pivot across multiple tasks and priorities as necessary
• Proactive, taking initiative for needed improvements and problem solving