Customer Experience & Resolution Liaison

Network Plus is recruiting for a Customer Liaison Officer to support National Grid on site in Lutterworth. You will own CARE activities across pre, during and post delivery to achieve high customer satisfaction and work with the Customer Manager to coordinate post-completion actions.

You will resolve customer enquiries with a Day+1 target, monitor and report on customer experience KPIs, and escalate major issues with stakeholders. A DBS check may be required.