Customer Experience & Quality Coach - Elevate Service

Direct Accident in West Lancashire is seeking an experienced Customer Experience & Quality Coach to enhance customer interactions across their business. This role focuses on ensuring high-quality, professional service for clients who have faced road traffic accidents.

Key duties include conducting call audits, providing coaching and support, and tracking performance metrics. The ideal candidate will possess strong communication skills, a commitment to customer service excellence, and the ability to motivate team members.

The company offers competitive benefits including 22 days holiday, income protection, wellness programs, and career development opportunities.