Customer Experience & Journey Lead

A global device protection firm located in Crewe is seeking a Customer Excellence Manager to enhance customer journeys across various teams. The successful candidate will take ownership of device protection processes, analyze customer insights, and collaborate with global teams to ensure excellence in service. You will drive continuous improvement initiatives, emphasizing data-driven decision-making and a customer-first mindset. If you thrive in a dynamic environment that values teamwork, passion, and professionalism, this role is for you.