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Customer Experience & Escalation Manager
Posted 5 hours 13 minutes ago by BMW
Permanent
Full Time
Sales & Marketing Jobs
Hampshire, Farnborough, United Kingdom, GU140
Job Description
BMW Group UK is seeking a Customer Service Manager at Farnborough to act as the gatekeeper for customer issues, monitor dealer performance, and lead resolution strategies. You will coach retailers and internal teams on dispute resolution while safeguarding commercial interests.
The role requires strong customer-facing abilities, relationship management and financial acumen, with a focus on delivering outstanding customer outcomes within the motor industry.
BMW
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