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Customer Experience & Escalation Manager

Posted 2 days 2 hours ago by BMW Group

Permanent

Full Time

Other

Hampshire, Farnborough, United Kingdom, GU140

Job Description

BMW Group UK is seeking a Customer Service Manager based at Summit One Campus, Farnborough. You will be the escalation point for customer issues, oversee retailer performance, and drive exceptional customer experience in line with the Number One - Next strategy.

Role requires strong communication, negotiation, and relationship skills, with a proactive approach to problem solving and reporting on trends affecting customers and dealers.

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